The BPO (Business Process Outsourcing) field, that is the outsourcing of Customer Management services by companies and multinationals, has grown exponentially in recent years. The players active in this field are as a result increasingly structured, competitive and with requirements equivalent to those of large corporate groups.

The issues that arise and for which clients need careful legal responses are many and sometimes complex, involving different skills.

At LegisLAB, the BPO team, with an in-depth knowledge of the regulatory framework within which it operates and experience with large groups that were among the first to offer this type of service, regularly manages all matters relating to:

• banking and financial advice
• advice on privacy issues
• contract law issues with clients
• issues of labour law, personnel management, trade union agreements and industrial relations
• advice on technology-related issues